Dear Readers, we have already discussed the procedure of Creating a Customer ID which is required for account opening in Finacle. and If required we can suspend a Customer ID as result it will not allow for opening accounts further using the same
The suspended customer’s existing accounts will continue to be operated upon but new account using the same customer_id can not be opened during the currency of his customer_id Suspension. However, the suspended customer_id can be unsuspended again.
The suspension of a customer and its verification can take place through menu option CUMM.
A customer can be suspended by entering D in the Function and Customer_id, which is to be suspended, followed by pressing of F4 twice and then F10 for Commit; the same is required to be verified by the other user.
The verification can be done through menu option CUMM, by entering V in the function block and after entering Customer_id, which has been marked as suspended, by pressing F4 twice and then F10, for Commit, the verification of a suspended customer is complete.
To unsuspend a customer the procedure is exactly the same (as described above) except entering U (for unsuspend) in place of D above in the Function field of CUMM menu option. The rest of the procedure is the same. This also requires verification.
