Finacle Common FAQ -2 for Promotion process in Bank

This is continuation of part -2 pf Finacle FAQ Series .

37) Can I put through a transaction between two customer accounts across two SOLs?

Yes. It is possible to put through a transaction between two customer accounts across two SOLs, provided the user is a "Free User" and the menu invoked is also"Free".

38) I am a user in Bangalore Branch. I want to put through a transaction debiting a customer's account at Mumbai Main branch and crediting another customer's account at Chennai. Is it possible?

Yes. It is possible to post the transaction if the user is "free" and the menu invoke also "free"

39) I have to put through around 500 transactions crediting various SB accounts across various SOLs( Let say Salary account Credit of an Organisation)  How can I do this?

The user can either post the transactions by uploading through floppy in the menu TTUM. It requires the file to be in a format in EXCEL and final upload file need to be in txt format, for this you can contact your IT department or Data center .The transactions will be in entered status or posted status based on the choice made by the user at the time of upload. The transactions can also be uploaded on ‘trial‘ basis. The transactions encountering any exceptions or errors will not be uploaded. All the scheme level and account level validations will be done by the system. The system will give a report of successful and unsuccessful transactions.The user can also invoke the menu BTP to post all the part trans in one shot. The user should invoke this menu with caution since he will not be in a position to view all the part trans before committing to post. The system will automatically generate a report giving all the part tran details.

40) I want to delete a part tran in a particular set. How can I delete?

The user will have to invoke TM menu, give the transaction serial number and "D" inthe "Option" field. The system will delete the particular part tran provided it is still in"entered" status.

41) I have "posted" a transaction in a wrong account. Can I cancel the same?

When the transaction is in "P - Posted" stage, the data base is updated. Hence deletion and/or modification is not allowed.But if the user chooses, he can reverse the posted transaction through the menu HCRT. This facility is available for the scheme types SBA, CAA, CCA and ODA only.For any reason, if the system does not allow the reversal, the user has to pass the vouchers manually through the menu TM and invoke HCRT for marking the transaction as reversed.In case of transactions pertaining to office accounts, there is a facility to delete even the posted transactions.The deletion can be part tran by part tran and the entire set cannot be deleted atone go even if the entire set pertains to office accounts.The deletion can be in respect of only current day’s transactions.If the office account is a Head Office Account then the transaction cannot be deleted.This deletion of transactions can be done through the menu TD.

42) I want to delete the full transaction set. How can I delete?

The user will have to invoke TM menu and give "D" in the "Function" field and the transaction serial number. The system will delete the entire set provided it is still in"entered" status

43) I have "entered" a transaction in a wrong account. Can I cancel the same?

When the transaction is in "E – Enter" stage, then only deletion or modification is allowed.

44) A transaction has been posted in a wrong account and it is also verified.Can I cancel the same?

No. The transaction cannot be cancelled.But a posted transaction can be reversed using the menu HCRT.If for any reason reversal is not possible then the user will have to use TM menu and pass the reversal vouchers manually and then mark the original transaction as reversed through the menu HCRT.

45) I have put through a transaction some time back. Now I require modifying the particulars of that transaction. Is it possible?

The user can change the remarks of any transaction, even back dated, if he wants to. The user will have to invoke the menu TD and go for modification mode. The user will be able to change the particulars, remarks, etc of the transaction.

46) In an account there is some amount on which lien is marked. While posting a transaction I find that the balance is insufficient and I want to release the lien so that I can complete the transaction. How do I release the lien on the earmarked amount?

To release the lien on earmarked amount the user can give "W" in the "Option" field in the menu TM and press F4. The user can release the lien marked in the account in case of insufficient balance.The release of lien can be for a part amount also.The availability of the option depends on the work class.

47) I have debited the customer's account for charges and I have to send an advice to him. How can I print the advice?

The user can print the transaction advice through the menu HADVC/ADVC.

48) I want to inquire into the transactions that are reversed. Where can I get this?

The user can inquire into the transactions that are reversed through the menu HFTI/FTI.

49) What is type/sub type I should use while transferring cash from vault to teller or from one teller to another?

C/CT – Type/subtype is used for Cash Transfer for internal transfer of cash, like fromthe vault to different tellers and vice versa

50) What are the valid sub types for a transfer transaction?
The valid sub types for a transfer transaction are as below:
IP – Interest Paid
SI – Standing Instruction 
BS – Bank Induced 
SISC – Service Charge 
CI – Customer Induced
BI – Bank Induced 
AR – Account Revaluation
BT – Back Office Transaction 
EO – ECS Outward Transaction
EI – ECS Inward Transaction


51) I want to do a transfer transaction in an account. How do I proceed?
The user has to post the transfer transaction through the menu TM or HXFER.In respect of transfer transaction, the user has to enter both debit and credit transactions and also has to ensure that the set is balanced.Posting of a transaction is not possible until the debit amount and credit amount is matched.

52) How do I know whether a transfer set is balanced or not?
In the menu TM, the user will have to give U in the "Option" field and press F4 to view the transaction and to know whether the transfer set is balanced or not.The view displays only the consolidated debit and credit amount and individual transaction details are not given.To get the individual transaction list, the user will have to give "L" in the "Option"field in the menu TM.

53) I have posted a transfer set. Now I find that one part tran is wronglyposted. How can I rectify this?
A posted transaction cannot be cancelled / deleted but it can be reversed using themenu HCRT. One part tran in a transfer set can also be reversed through this menu.If for any reason reversal is not possible then the user will have to use TM menu andpass the reversal vouchers manually and then mark the original transaction as reversed through the menu HCRT.

54) While entering a transfer set I want to commit the unfinished set and come out of the menu. Is it possible?
A transaction can be committed even if the set is not balanced, i.e., unfinished sol ong as the user is only entering the set and not trying to post it.

55) I have posted a cheque in a customer account. Later I had reversed the transaction. What will happen to the status of this particular cheque?

When the user reverses a transaction through the menu HCRT, the system will automatically change the status of the cheque from "Paid" to "Unused". If, at the time of reversal of transaction through HCRT, the system does not update the status of the cheque, it will display appropriate message. The user will have to invoke the menu UCS and modify the status of the cheque.


56) I have received a court order for freezing the payments in a particular customer account. How can I ensure this?

Please invoke the menu AFSM and give "F" in the "Function" field. This option allows you to freeze or unfreeze all accounts of a customer, change the freeze reason code and the freeze code of accounts that have already been frozen using this option.If the user wants to freeze at the customer level, user will have to give the customer id and if he wants to freeze only one or few accounts of a customer, he will have to give the account id.All the accounts under the selected customer ID will be displayed and you can select/Deselect the accounts by pressing Down Arrow key + Shift F4. This will require verification by another user using function V in AFSM.

57) I was moving an inventory from one location to another location. The record is created but it is in entered stage. I do not remember the record number that was shown to me after entering the record. How to get that number so that it can be verified.

Use option IMR and the filtering criteria ‘E’ to find the inventory movement records that have been “Entered but not verified”.



59) Through which menu can I inquire into the transactions in a pointing type office account?(Suspense account, Sundry deposits etc.) 

The user can inquire into the transactions in a pointing type office account through the menu HIOT.

60) Should the transactions routed through inter-SOL office accounts require being reconciled?

When transactions take place between SOLs, the cashbook of the particular SOL cannot be balanced unless the transactions between the SOLs are reconciled. The branch that initiates a transaction between service outlets is called the initiating SOL and the other service outlet/s are called participating SOLs. One of the participant SOLs or a third SOL can initiate transactions. In case the initiating SOL is also a participating SOL, the reconciliation is a simple reverse transaction between the two SOLs. In case the initiating SOL is a third SOL, reconciliation is between the initiating SOL and both the participating SOLs.


61) Which menu option should be used to know total deposit for a customer?
User menu option ACMP

62) What is the menu option for interest certificate for the deposit customer?
Use menu option INTCERT.

63) Wrong entries done in outward clearing are in verified status. How to rectify this?
Open a new zone with similar latency period. Transfer this particular set to the new zone using menu option TROFSETS. Delete the entry from the new zone. Enter proper records in the correct zone.
64) How we can get the list for the teller a/c which are assigned in our branch.
Use GECM menu option. In function List give the sol id & then press F4. System will generate the list

65) How to check if a DD is printed or not?

Use menu option DDPALL Give the date. System will list all the un printed DD’s for the date.Generate HODD statement where from one can view whether DD number is appearing against all entries. 

66) How to split the cheque book inventory?
Use menu option ISI with function S- Split. Press F4. System will generate the list of inventory available at employee’s location. Select the inventory you want to split by pressing SHIFT + F4. Specify no. Items per unit and no. units and save by pressing F10.

67) I want to know the cheque no. for which stop payment is entered but not verified. ?
Use menu option AFI, give the account no and authorised flag as N. System will give the unauthorised record with respect to the account . you will come to know the chequeno from the given list.
68) I am not able to verify the standing instruction through the menu option SIM.

Go to SIM menu option. Visit the debit & credit part transactions by putting down & up arrow key and save the record by pressing F10.

69) Transaction maintenance is giving the warning as memo pad exists. ?

While working in TM menu option, when you are getting this warning, press CTRL +F9 and see the details why the memo pad is created

70) How to find when a particular day's outward clearing was released/regularised.
In MCLZOH menu option transaction ID is created that gives date of the transaction when the clearing is released. To find the date of regularization, press CTRL + E.That gives the date of transaction modification which is the date of regularization. Moreover, in MCLZOH, the status of the zone is also displayed. Viz. zone is released to shadow / Zone is closed etc


71) How to change the authoriser ID for the inventory location DL/DL?
Use menu option IMAUM to change the authoriser ID
72) How to reverse a proxy transaction?
Use menu option SPTM, Function R – Reverse. Select the transaction with SHIFT +F4 when you get the list of outstanding transactions. Do the changes as per your requirement in the reversal details and save using F10 key. Verify the transaction created.


73) How to view and modify SI for an account.
Use menu option SII. Enter the related account no and press F4. System will give alist of all standing instructions for the account. For account modification, use HSSIM/SIM.


74) Is there any report available where we can have the details regarding name of the customer, term deposit receipt no., and tax deducted amount(TDS details)?
Use menu option TDSIP/ HTDSIP.


75) I want to reprint the passbook entries that are already printed.
Use PBP menu option. In the date field, press CTRL + E key and press F2. Now select the specific transaction from the list. Change the new pass book field as N, specify the line number and press F4.

76) How to destroy the inventory like DD,Banker’s Cheque etc?
User menu option IMC. Give the location as DL to DL and give the details of the inventory to be destroyed.
77) How to upload the transactions from a floppy?
Copy the text file into C:\finacleupload folder. Use menu option TTUM for uploading the transactions in finacle.

78) How to find out accounts opened and closed during a specific period?
Use menu option ACS, enter the required data, and give open date low and high toget the periodical list. Similarly you can use the fields closed date low and high.

79) How to change the status of the account from dormant to other?
Use menu option ACM, function modify, sub-option S- Scheme details, 2nd
page.Change the status and save the record. Verify the modifications done

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Finacle Common FAQ -1 for Promotion process in Banks

Dear Users, following are the most commonly asked frequently asked question which are may be asked during your promotion process and apart from that Being a Banker and user of finacle , it will sharpen your knowledge about finacle and finacle commands and menu options.

Finacle Common FAQ -1 ?

1) Who is a captive user?

A "captive" user is one who can put through transactions affecting the data of his SOL (branch) alone. He can also inquire into the database pertaining to other SOL provided the menu he is invoking is "free".

2) Who is a free user?

A "free" user is one who can put through transactions affecting the data of his SOL as well as other SOL, provided the menu he is invoking is also "free". It should be noted that the "free" user could put through transactions affecting only the customer accounts of other SOL and not office accounts. It should be remembered that even though the user is "free", he couldn't access the database of other SOL if the menu is"captive".

3) My user id is locked. What can I do ?

In case the menu is locked and the user is not allowed to log into the system again,then by going through the menu SAC we have to delete (unlock) the user. This activity can be performed by any supervisory staff of the branch.

4) I was transferred from another branch where I had a Finacle user id and password. Do I have to take fresh user id in the new branch?

There is no need to generate fresh user id. If the employee is transferred to another SOL, the SOL of the user in the system can be changed to the current SOL through DC through finacle menu / command CSE.  this does n't require any verification

5) I do not want certain users to access certain accounts. Can I restrict them?

Users can be restricted from accessing certain accounts through the menu AACM.

6) One of the users in the branch is going on long leave. I want to disable the user for the period of leave. How can I do it?

you can do this through finacle command / menu HUPM.  in Function Modify you put the date up to which it will be disabled.

7) I have identified certain users to perform teller duties. How do I attachteller duties to a user?

It has to be ensured that the user is defined as a teller by the DC . Thereafter his/her ID has to be linked to an office account/teller account  through menu option GECM. This can be done at the branch level.

8) Today is a holiday but I want to work on Finacle. But the system is not allowing me to log in and is prompting for another user to verify. What do I do?

As a security feature, any user can log into the Finacle application only if another user authorizes the login on any day marked as holiday in the SOL calendar by using finacle menu CTM.

9) How do I change the Application Password (Finacle password used during login process)

Go to background menu (click on background option) and use PWMNT option to change your application password

10) Components of available balances are not known within an account.How much is reserved by the system for clearing, how much is floating, how much can be withdrawn by the customer?

If you are in TM screen, use sub-option B in the middle part of the screen and press Accept.If you are in ACM, go in Inquire mode, give account number and use sub-option ‘M’ and accept. Alternatively, use HACCBAL/ACCBAL menu-option and specify the account number for which you need the details.

11) I have opened an account under the wrong GL subhead code. How do I rectify it?

Use TACBSH to change the GL-Sub-head code of the given account 

12) How to find out the Joint holder names for Joint Accounts?

Use ACM option and use sub option - > A – Joint holders names. 

13) How to reverse the Proxy Transactions?

Use SPTM option to reverse the proxy transaction

14)Cash is not balanced which reports to take to crosscheck the entries?

Use PTW and generate the report using option C- Cash Waste and crosscheck the transactions or use FTI / FTR to check for particular amount by giving tran-type as C-Cash and tran amt low and tran amt high. Check for unposted trans, if any. Teller wise cash reports also can generated using the menu ACLPOA for the office account attached to the teller.

15) While closing the account system gives message ‘Interest not upto date’?

Use ACINT option and do the interest run for this account.

16) Can I adjust part-amounts against single credit available in Pointing type of accounts?

Yes, you can go to additional details and pick-up the amount by selecting the amountout standing.

17) Unable to print reports from Finacle, where to check?

First check whether the IlinkWeb is active or not. If IlinkWeb is not active, click on Ilinkweb.exe to activate the ilink. Check the printer status.

18) What is a part tran?

Each transaction consists of minimum one debit leg and one credit leg. Each voucher in each leg is knows as a “Part Tran”.

19) When does the system generate transaction serial number for the transactions initiated by the users?

The transaction serial number is given after the transaction is committed i.e. after pressing F10, and the system accepts it. The system generates a serial number for every set of transaction

20) How do I differentiate between the user created transaction and system generated transaction?

A transaction generated by the system will have the prefix “S” to the transaction number generated and user created transactions are prefixed with “M” or custom prefix for them by different Banks. 

21) Can I delete a system-generated voucher?

No. The user cannot delete a system-generated voucher. The user can reverse thesystem-generated voucher using the menu HCRT.

22) What are "warning", "exception" and "error"?

Before accepting the transaction and giving the transaction serial number, the system will validate all the exceptions defined in the application.If the exception is defined as a “Warning”, the user can complete the transaction by overriding the warning.If the exception is defined as “Exception”, then the user who has sufficient work class to override such exceptions alone can complete the transaction. This is the same even in the case of system generated transactions. E.G Against clearing or TOD to an account , which can be executed by appropriate authorities.If the exception is defined as an “Error”, then no user can complete the transaction and even the system generated transactions will not go through. Eg. Stop Payment /Post Dated cheques cannot be passed by any user.

23) While trying to post a transaction, I have encountered an exception.How to deal with this?
The minimum work class which is required to post an exceptional transaction and the minimum work class, which is required to approve the exceptional transaction, is defined in the menu EXCDM .If the user having sufficient work class, posts an exceptional transaction, then the user who is having sufficient work class to verify an exceptional transaction should verify the transaction.If the same transaction is posted by a user having sufficient work class to approve exceptional transactions, then the system will not prompt for verification. The verification of exceptional transactions can be done through the menu TEA. The user can inquire into the exceptional transactions through the menu TEI

24 ) What is the difference between entering, posting and verifying a transaction?
There are three stages for completing a transaction, which can be performed by the users depending on their work class. They are Entering, Posting and Verifying.At the stage of "E – Enter", no data is updated. The system will generate a serial number for each part tran and is displayed in the screen at the top on the right side.At the stage of "P – Post", the data is updated
The system will generate a tran id at the stage of entry or posting depending on commit (F10) pressed by the user.The stage "Verify" does not have any significance in Finacle as far as data update is concerned. In order to have the Maker and Checker concept the trasaction needs be verified by other user. But it should be noted that unless all transactions are verified, the end of day (EOD) couldn't be done.

25) Can all users enter, post and verify a transaction?
No. Depending on the work class they are associated; the users can either enter & post or verify the transaction. At no point of time the three activities are completed by one user and intervention of other user is required.
26) Can the same user do the entering, posting and verifying a transaction?
No. A single user cannot do the entering, posting and verifying a transaction.
27) Can the same user do the posting and verifying of a transaction?
Yes. Depending upon the work class, the transaction done by other user can be posted/verified by same user.
28) Can the same user do the entering and posting of a transaction?
Yes. Depending on the work class some users can do only entering of a transaction while some others can do both entering and posting of a transaction.
29) A transaction has been entered by one user and posted by another user.Does this require verification by the third user?
No. A transaction needs two users for its successful completion. When a transaction is entered by one user, and posted by another user, the system updates the verifier field with the user who has posted it automatically and hence does not require verification.
30) How do I know whether a voucher is in entered, posted or verified status?
The user can use the menu HFTI/FTI and query on the transactions. There are various criteria on basis of which the system will display a report. If the user clicks on any particular transaction in case of HFTI, the system will display the full details of that particular transaction. In the case of FTI, the user will have to select the transaction and press CTRL + E to explode the transaction.

31) I have wrongly posted a part transaction by pressing P and F4 but I have not yet committed/saved the transaction. How can I set it right without redoing the whole exercise ?
Use sub-option ‘R’ (Reset the transaction) in the same place where you had used ‘P’ option while posting; now press F4 (Accept key). The part transaction will come backto unverified / unposted state. It will be reset

32) How to see who has created / modified / posted / verified and timewhen the transaction was posted?
Use TM option and in the sub-option give O-Other part-tran inquiry and press F4 to know the details
33) When posting a transaction system gives error “Additional details not entered”?
Use TM – sub-option – A – Additional details screen, enter the additional details and then post the part-tran. These are normally when we do the HO related transactions.

34) What is the difference between a back dated and a value dated transaction?
In a back dated transactions the GL gets updated from the back date given.In a value dated transactions the GL does not get updated as on the value date but will have an effect only for the calculation of interest as of the value date, even if the interest is already calculated for the account. Branches are allowed to do only value dated transactions.

35) How do I go about putting through a value-dated transaction?
The user can put through a value dated transaction.The user can input the value date in the " value date" field in the menu TM or in other menus while entering/posting the transaction.On committing the transaction, the system will display the message to the effect that it is a value-dated transaction.
36) Can I put through a transaction between two customer accounts across two SOLs?
Yes. It is possible to put through a transaction between two customer accounts across two SOLs, provided the user is a "Free User" and the menu invoked is also"Free"




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