Tuesday, November 27, 2012

Customer Id & Account Related FAQs


Customer Id  & Account Related FAQs

1.      I created a customer record but I could not note it down. From where to find out the customer ID so that the record can be verified by the officer?
  • Go to AFI and give the table short name as CMG and enterer_id as your user-id and give entered on as today’s date and authorized flag as “N” and press-f4 to know the customer-id.

2.      How to get the inquire/print of all the accounts of a customer?
  • To Inquire-Go to CUMM give the cust-id and use sub-option A- to know all the accounts pertaining to this cust-id.
  • To print-Go to ACDET and give the cust-id.

3.      I opened an account but forgot to note down the ZZ number. From where to find this ZZ number so that the officer can verify the account?
  • Go to AFI and give the table short name as GAM and enterer_id as your user-id and give entered on as today’s date and authorized flag as “N” and press-f4 to know the customer-id.

4.      I do not know how to find out the Limit Liability details of a customer
  • CUMM- H

5.      While posting a transaction, I get a message “Memopad exists”. How do I know what is wrong with the account?
  • While in ACM menu option press Ctrl+F9 to Inquire on the Memo Pad details of the given account.

6.      I have opened an account under the wrong Scheme code. How do I rectify it?
  • Use ACXFRSC to transfer accounts between schemes.  This option cannot be used to transfer Term deposit accounts from one scheme to another scheme.  Example : From a IO type of scheme to II type of scheme.  Hence for Term Deposit Account scheme changes, close the old account and open a new account in correct scheme code with a value date.

7.      How to change the rate of interest of an account?
  • Use INTTM option and select the appropriate interest rate codes and give
start-date and end date.

8.      How to know the net interest rate applied on a given account?
  • Use ACM option – 0 – General Details and go to second screen to look at net interest rate.
1.      How to enhance / reduce / withdraw the Sanction Limit/Drawing Power in a account?
  • Use HACLHM  option.

2.      How to mark lien on an account?
  • Use ALM option

3.      How to change the status of account – from Inactive to Active and from Dormant to Active?
  • Use ACM – 0 – General Details and change the status to A-Active

27 comments:

  1. for point 3 i think it is not option 0 but s scheme details f4 then f6 then enter change from dormant to active and get it verified

    ReplyDelete
    Replies
    1. nice.... u r correct.

      Delete
  2. How to change the name of customer in customer ID if it has been mis spelled due to clerical mistake and also verified?

    ReplyDelete
    Replies
    1. put CUMM then press Enter key...Put m and put the customer id of that customer to modify the name ....after modification press f4 then f10....Reply if u have any problem...

      Delete
    2. You can't change the name once it is verified at our end. So create an another new id.

      Delete
    3. name in cumm can be changed but in the powers of second man.second man/manager user can change only the name.clerk or officer power can't change.

      Delete
  3. Thanks Mr. Kartik for your Valuable Feedback and Information

    ReplyDelete
  4. where to check whether Lien is marked on FD account..?

    ReplyDelete
    Replies
    1. go to ALM , option I , a/c no. F4

      Delete
  5. When I want to change the name of the customer or add a title to it which was provided later by the customer. I modify in CUMM but the problem is that the changed name does not appear in ACM if any transaction has been made in the account. Please guide me.

    J.N. Singh

    SWO- A

    Dena Bank

    ReplyDelete
    Replies
    1. ONLY AFTER VERIFING IT WILL CHANGE

      Delete
    2. There are two types of changes one at the account level and another at the customer level. Corporates normally have a registered office at one place which is a common name, and will be maintained at the customer level and cannot be changed. However, business accounts are maintained for different activities conducted by the corporates, in different names, at allied centers across. These names can be different and hence allowed to be changed as per guidelines.

      Delete
  6. use AALM to change the title of account in acm
    but aalm can be used by a manager id only
    it does not need any verification.

    ReplyDelete
  7. how can we find jotting report of all accounts in savings with cust,id account no. and name of the customer together

    ReplyDelete
  8. LOAN A/C CONTI. OPRATED BUT OVER DUE AMT. SHOW, PENDING INSTALMENT SHOW BUT PERSON REGULAR PAY THE INSTAMENT . WHY?

    ReplyDelete
  9. how m i know to whose person modify cumm details

    ReplyDelete
    Replies
    1. Use acm then option m then in sub option s (scheme detail) press F6 Two or three times untill u reach at the last page on this page on right side u may see who created nd who modified. If still thr is any pblm plz reply

      Delete
  10. Is it possible to print account nos with address details? It was easily possible with Winbanker.

    ReplyDelete
    Replies
    1. HACMP or ACMP gives the entire customer details with all relevant information as also CUMP or HCUMP gives such detials which is exhaustive.

      Delete
  11. hi guys ...after creating cus id..,, i notd it wrongly ... it got verified too.. i have no idea abt the date i creatd it... how to find it guys pls help me.. i want to open an account with it....

    ReplyDelete
  12. A customer wanted to change his address only in 1 account.
    I changed it through ACM option but when i am printing passbook through PBP option it is printing old address marked with custid..

    How can i get new address printed on passbook. As customer don't want to his password on his custid.

    ReplyDelete
  13. wen i used HICHB option to issue chq buk for a customer, it shows "chq buk cant be issued for this customer"
    pl advice.
    RECENTLY IOB HAS ADOPTED THIS FINACLE SOFTWARE FOR ITS BANKING SOLUTIONS.

    ReplyDelete
    Replies
    1. Modify scheme details "S" in ACM menu option. Turn chq book flag as "y".

      Delete
  14. How to know the deleted sim no tht is wrongly verified by supervisor

    ReplyDelete
  15. How to delete joint holders name from the account

    ReplyDelete

Posts Category wise :

      CBS Manual – Finacle Menus/ Commands for your ready reference

 

·         Huge Collection of 938 Finacle Menus

·         286 Selective Finacle Menu options

·         Category wise Commonly used Finacle Menus

·         Finacle Menu options/ Commands for Bank Auditors

·         Frequently used Function keys in Finacle

 

      Customer ID & Account Opening related Menu Options / Commands

 

·         Customer ID creation and Verification in Finacle by using CUMM menu

·         Customer ID creation in finacle in short by using CUMM menu

·         Changing Customer ID of a Customer

·         Account Opening (Savings/Current) in Finacle using menu option OAAC

·         Account opening in Finacle – in short

·         Frequently asked questions related to Customer ID  and Account Opening

 

      Demand Draft / Pay Order related Menu Options / Commands

 

·         Issuing a Demand Draft using Finacle Menu options TM

·         Issuing Multiple Demand Draft / PO using Finacle menu option TM

·         Printing Demand Draft / PO using menu option DDPRNT

·         Cancellation of Demand Draft  in Finacle using menu option DDC

·         Marking a Demand Draft Lost and issuing Duplicate DD

·         Inquiry and Reports finacle Menu related to Demand Draft

 

      Miscellaneous Finacle Menu Options / Commands

 

·         Standing Instruction Maintenance using Finacle Menu Options SIM.

·         Creating a Memo Pad in Finacle Part - I.

·         Creating a Memo Pad in Finacle Part - II.

·         Deleting Memo Pad in Finacle

·         Mass Transaction Posting in Finacle using Finacle Menu option TTUM.

·         Freezing & Unfreezing of accounts in finacle using Finacle Menu AFSM

·         Passbook Printing in Finacle

·         Finacle Teller Cash account Maintenance using Finacle Menu GECM

·         Finacle Menu option TM  for Transaction Posting and Maintenance